At Mr. Mushies, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return and refund policy to make the process as easy as possible.
Eligibility for Returns
You may return items purchased from Mr. Mushies within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging, including all tags and accessories.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at sales@mrmushies-bars.com with your order number and reason for the return.
Return Authorization: You will receive a return authorization number via email. Please include this number on the outside of your return package.
Prepare Your Package: Repack the item securely in its original packaging along with any included materials (e.g., manuals, accessories).
Ship Your Return: Send your return to the address provided in your return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on our eligibility criteria outlined above. If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original payment method.
Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as “Final Sale.”Opened
- grooming products or consumables that have been used.
- Gift cards.
Exchanges
If you need to exchange an item for a different size or color, please follow the same steps as initiating a return but specify that you would like an exchange instead of a refund.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at sales@mrmushies-bars.com We will arrange for a replacement or refund at no additional cost to you.
Shipping Costs
Shipping costs are non-refundable unless the item is faulty or incorrect. You will be responsible for paying for your own shipping costs for returning items unless otherwise specified.
Contact Information
For any questions regarding returns or refunds, please reach out to our customer service team at sales@mrmushies-bars.com
By following this policy, we aim to provide our customers with confidence in their purchases while ensuring satisfaction with every order from Mr. Mushies.